Refund policy


60-Night Risk-Free Trial

We stand behind Oculair. If it hasn't helped you, you have 60 nights from the date of delivery to send it back for a full refund. No questions asked.

We set the window at 60 nights rather than 30 on purpose. Most people notice nothing in the first week, and if anything changes it usually starts somewhere in weeks 2 to 4. A shorter window would close before you had properly tested it, and that isn't a fair trial.

You will need your order number or proof of purchase to start a return.

Before You Return

Please email us at [EMAIL] before sending anything back.

A lot of what people return is fixable. Sometimes it's the heat level, or the mist setting, or the routine itself — and sometimes the device genuinely isn't right and we'll say so. In many cases we can sort it out with a replacement, a quick bit of troubleshooting, or another solution that works for you.

If you still want to return it after we've spoken, we'll send you a prepaid return label at no cost to you.

Important: items sent back without requesting a return first cannot be accepted.

Eligibility

  • Returns accepted within 60 nights of the delivery date
  • The device may be returned used or unused — using it is the point of a trial
  • Please return it complete, with the charging cable and filling bottle
  • You will need your order number or proof of purchase
  • One device per household under the guarantee

Non-Returnable Items

  • Eye Hydration Solution once opened, as a consumable
  • Gift cards

Email [EMAIL] if you're unsure whether something is eligible.

How to Start a Return

  1. Email [EMAIL] with your order number and a sentence about what's wrong.
  2. We'll reply within 1 business day and try to resolve it directly.
  3. If a return is the right answer, we'll send you a prepaid label and instructions.
  4. Pack the device with its cable and filling bottle, attach the label, and drop it off.

Our returns address, for reference: [RETURNS ADDRESS]

Exchanges

The fastest way to get something different is to start a return for what you have, then place a new order once the return is approved.

Damaged or Defective Items

Please check your order when it arrives. If anything is damaged, defective, or simply the wrong item, email [EMAIL] straight away with photos of the box and contents and we'll make it right.

If It Stops Working Later

Your device is covered by a 1-year warranty separate from the guarantee. If it fails within that year through no fault of yours, email us with your order number and a description of the fault and we'll repair, replace or refund it.

The warranty doesn't cover drops, liquid damage, using a liquid other than the ones we specify, mineral scale from skipped cleaning, or normal battery decline over time.

Refunds

Once your return arrives and we've checked it, we'll email you to confirm the refund is approved. Approved refunds go back to your original payment method within 10 business days.